Jakarta, Indonesia
Soekarno-Hatta International Airport (CGK) transfers
How to get a ride
Download
Get the app! We have many services but you'll want to use Transport for airport pick-ups.
Book
Enter your destination in the field and check that your pick-up location is correct. Book the ride that suits your group size and luggage needs.
Go
Follow the in-app directions to meet your driver at the pick up location. You'll be able to communicate with them in the app. So fret not and enjoy the city!
Pick-up points
International
Domestic
International arrival
- GrabCar Electric - Terminal 3 Arrival International Soekarno-Hatta
1. Go through the immigration area to the baggage claim area
2. After the baggage claim area, Continue to Custom Check and exit gate
3. After checking customs, turn left and take the exit route through gate 1
4. Continue walking straight towards the exit door
5. After exiting from the Exit door, take the path to the left
6. Then walk straight through the Telkomsel tenant
7. Continue walking straight past the Grab booth
8. Then cross via the zebra crossing
9. Then turn left towards the Grab pickup point
10. You will arrive at the Grab pickup point near the Grab totem.
- Grab - Terminal 3 Arrival International Soekarno-Hatta
1. From Baggage Claim Area, follow the sign to exit the arrival gate.
2. After passing the customs inspection, head towards Pick-up Zone.
3. Keep walking straight towards West Lobby.
4. From the West Lobby head towards pick-up zone.
5. Continue walking towards the parking building.
6. Continue to walk pass the waiting area to the international car parking area
7. From the inside of parking building, go towards the totem grab.
8. The pick-up point is in the parking building near the totem grab.
- Grab Premium - Terminal 2E Arrival Soekarno-Hatta International Airport
1. From gate 4 at exit 2E, walk straight and then take a right turn.
2. Continue walking straight, pass by A&W to reach the pickup point.
3. You will arrive at the pickup point near the Grab totem.
- Grab Premium - Terminal 3 International Arrival Soekarno-Hatta International Airport
Domestic arrival
- Grab - Terminal 1A Arrival Soekarno-Hatta
1. From the Baggage Claim area, head towards the exit by following the sign.
2. From the exit, turn left towards the Roti 'O stall.
3. Continue walking straight to the grab pickup point.
4. You will arrive at the pickup point located near Roti 'O.
- Grab - Terminal 2D Arrival Soekarno-Hatta
1. From the Baggage Claim area, head towards the exit by following the sign.
2. After exiting from the baggage claim area, continue walking straight.
3. From exit 2D, continue walking straight then turn right towards the pickup point.
4. Continue walking straight towards Ling Kok Tong Coffee.
5. You will arrive at the Grab pickup point located in front of Ling Kok Tang Coffee.
- Grab - Terminal 2F Arrival Soekarno-Hatta
1. From the 2F Terminal exit door, turn left.
2. Go straight through Gmart and then pass Bakso Afung.
3. Continue walking towards Coffee'O, then turn right towards the pickup point.
4. You will arrive at the Grab totem, which is the pickup point.
- Grab Premium - Terminal 3 Domestic Arrival Soekarno-Hatta International Airport
1. Go straight and follow the aisle to baggage claim.
2. Turn right straight to baggage claim.
3. Baggage claim area, take exit route 4, then turn left.
4. After exiting, then turn left past the Alfa Express.
5. Then turn right to exit through the glass door.
6. Continue straight ahead, then turn left towards the Grab pickup point.
7. The pick up point is at the Grab Car Premium pick up point.
- Grab - Motorcycle Parking Terminal 1 Arrival Soekarno-Hatta
1. From the Baggage Claim area, head towards the exit by following the sign.
2. Cross the street to the Terminal 1B car parking area and continue towards Kalayang Terminal 1 Shelter.
3. From Kalayang Terminal 1 Shelter, turn left toward Terminal 1 Motorcycle Parking.
4. The pick-up point at the Motorcyle Parking Terminal 1. Coffee.
- Grab - Motorcycle Parking Terminal 2 Arrival Soekarno-Hatta
1. From the Baggage Claim area, head towards the exit by following the sign.
2. From the Arrival Gate 2E head towards the Parking Area.
3. From the Parking Area head towards the Kios.
4. From the Kios head towards the Car Entrance Gate.
5. The pick-up point at the Terminal 2 Motorcycle Parking Arrival.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I pay for my ride?You can pay with cash, or pay in-app by adding your credit or debit card details. Just choose your preferred method when booking your ride.
- How do I find the pick up point to meet my driver?Follow the image directions in the app, that appear when you book a ride. There may also be signs at the airport to the ride hailing pick up area.
- How do I contact my driver?Tap “Message” in the app and click “Chat” to message your driver. GrabChat has a translation feature for easy communication. Your chat history will be deleted upon completion of your ride.
- Can the driver see my number?No, your driver will only be able to see your name, profile photo, and booking details. If you need to communicate, you can do this through GrabChat in the app.