Why ride with us

1

Ride safe

Travel confidently with the safest ride-hailing service in Southeast Asia. Grab connects millions of passengers in the region with verified drivers, and monitored routes.

2

Fares Upfront

No need to practice your bargaining skills. Know your fares upfront when you book a ride*.
*Except GrabTaxi

3

No Language Barrier

Just type in your own language. We’ll understand! All messages via GrabChat are automatically translated to the local language.

How to get a ride

Download

Get the app! We have many services but you'll want to use Transport for airport pick-ups.

Book

Enter your destination in the field and check that your pick-up location is correct. Book the ride that suits your group size and luggage needs.

Go

Follow the in-app directions to meet your driver at the pick up location. You'll be able to communicate with them in the app. So fret not and enjoy the city!

Rides for every passenger

Available services could differ across Thailand

Everyday

JustGrab

Hop into the nearest private car or taxi, and get where you’re going faster.

Hop into the nearest private car or taxi, and get where you’re going faster.

GrabCar

Private car for your everyday rides, where practical meets comfort & convenience.

Private car for your everyday rides, where practical meets comfort & convenience.

GrabCar Premium

Premium car service for business needs or a special occasion.

Premium car service for business needs or a special occasion.

GrabBike (Win)

Get picked up quickly by an on-demand bike service.

Get picked up quickly by an on-demand bike service.

Extra space

GrabSUV

Spacious SUV vehicles, perfect for travelling with extra luggage.

Spacious SUV vehicles, perfect for travelling with extra luggage.

GrabCar Plus

A more comfortable ride with extra space via sedan & SUV cars.

A more comfortable ride with extra space via sedan & SUV cars.

Value-added

Advance Booking

Schedule rides in advance for airport transfers so you'll never miss a flight.

Schedule rides in advance for airport transfers so you'll never miss a flight.

Pick-up points

International

Domestic

 

International arrivals

  • Suvarnabhumi Airport Arrival Exit 4

    1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn right.

    2. Head towards Gate 4 and turn left to the exit.

    3. Meet the driver at the pick-up point in front of Gate 4 (outer lane).

  • Suvarnabhumi Airport Arrival Exit 7

    1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn left.

    2. Head towards Gate 7 and turn right to the exit.

    3. Meet the driver at the pick-up point in front of Gate 7 (outer lane).

 

Domestic arrivals

  • Suvarnabhumi Airport Arrival Exit 3

    1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn right.

    2. Head towards Gate 3 and turn left to the exit.

    3. Meet driver at the pick-up point in front of Gate 3 (outer lane).

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • How do I pay for my ride?
    You can pay with cash, or pay in-app by adding your credit or debit card details. Just choose your preferred method when booking your ride.
  • How do I find the pick up point to meet my driver?
    Follow the image directions in the app, that appear when you book a ride. There may also be signs at the airport to the ride hailing pick up area.
  • How do I contact my driver?
    Tap “Message” in the app and click “Chat” to message your driver. GrabChat has a translation feature for easy communication. Your chat history will be deleted upon completion of your ride.
  • Can the driver see my number?
    No, your driver will only be able to see your name, profile photo, and booking details. If you need to communicate, you can do this through GrabChat in the app.